SOLITO LLC ("SOLITO," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you interact with us through our website, phone calls, online forms, QR codes, text messages, and our AI Home Advisor.

1. Information We Collect

We collect information you provide directly and information generated through your interactions with SOLITO, including:

Contact details such as name, address, phone number, and email.
Property and project information (roof type, utility, energy usage, service interests).
Communications with our team, including calls, SMS, form submissions, uploaded documents, and QR code scans.
Conversations and inputs shared with our AI Home Advisor.
Basic technical data (device, browser, IP address) collected through our website.

2. How We Use Your Information

To respond to inquiries and provide estimates, proposals, and services.
To schedule appointments and communicate about your project.
To improve our services, website, and customer experience.
To comply with legal obligations.

3. SMS Communications

SOLITO offers SMS text messaging to customers who opt in. We collect SMS consent only through a separate, optional, unchecked-by-default checkbox on our forms — never bundled with Terms of Service or Privacy Policy acceptance — or by verbal agreement recorded during a call or in-person visit. Consent is never a condition of purchase, and you can submit any form without opting in to SMS.

The optional SMS consent language you accept reads:

I agree to receive SMS text messages from SOLITO at the phone number provided, regarding my estimate request, appointment reminders, project updates, and customer support. Message frequency varies (typically 2–6 messages per month). Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent is not a condition of purchase. See our Privacy Policy and Terms of Service.

Types of messages you may receive:

Appointment reminders and confirmations
Estimate and proposal updates
Project status notifications
Customer support responses
Follow-up communications about your request

Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of further SMS messages, or reply HELP for assistance. Carriers are not liable for delayed or undelivered messages.

We record the date, time, source, and version of the consent language you accepted, along with your IP address, so we can honor and prove your preferences. You may revoke consent at any time by replying STOP or contacting us at projects@solito.one.

SOLITO does not share your SMS consent or mobile opt-in information with third parties or affiliates for marketing purposes. Mobile opt-in data is never sold or shared.

4. How We Share Information

We share information only as needed to deliver our services — for example, with installation partners, financing partners you request, or service providers who help us operate our business (such as telephony, email, and hosting providers). We do not sell your personal information.

5. Data Security

We use administrative, technical, and physical safeguards designed to protect your information. Sensitive fields such as financial qualification data are encrypted at rest and access is limited and audit-logged.

6. Your Choices

Opt out of SMS by replying STOP.
Unsubscribe from marketing email using the link in any message.
Request access, correction, or deletion of your information by contacting us.

7. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect their information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective" date at the top reflects the latest version.

9. Contact Us

SOLITO LLC
Email: projects@solito.one
Phone: (844) 8-SOLITO
Website: https://solito.one