SOLITO LLC ("SOLITO," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information about you when you interact with us through our website, phone calls, online forms, QR codes, text messages, and our AI Home Advisor.

1. Information We Collect

We collect information you provide directly and information generated through your interactions with SOLITO, including:

Contact details such as name, address, phone number, and email.
Property and project information (roof type, utility, energy usage, service interests).
Communications with our team, including calls, SMS, form submissions, uploaded documents, and QR code scans.
Conversations and inputs shared with our AI Home Advisor.
Basic technical data (device, browser, IP address) collected through our website.

2. How We Use Your Information

To respond to inquiries and provide estimates, proposals, and services.
To schedule appointments and communicate about your project.
To improve our services, website, and customer experience.
To comply with legal obligations.

3. SMS / Text Messaging

By providing your phone number to SOLITO, you agree that we may send you SMS messages related to your inquiry or account, including:

Appointment reminders
Estimate updates
Project status notifications
Customer support responses
Follow-up communications

Message frequency varies. Message and data rates may apply. You may reply STOP at any time to opt out of further SMS messages, or reply HELP for assistance.

SOLITO does not share your SMS consent or mobile opt-in information with third parties or affiliates for marketing purposes.

4. How We Share Information

We share information only as needed to deliver our services — for example, with installation partners, financing partners you request, or service providers who help us operate our business (such as telephony, email, and hosting providers). We do not sell your personal information.

5. Data Security

We use administrative, technical, and physical safeguards designed to protect your information. Sensitive fields such as financial qualification data are encrypted at rest and access is limited and audit-logged.

6. Your Choices

Opt out of SMS by replying STOP.
Unsubscribe from marketing email using the link in any message.
Request access, correction, or deletion of your information by contacting us.

7. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect their information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective" date at the top reflects the latest version.

9. Contact Us

SOLITO LLC
Email: projects@solito.one
Phone: (844) 8-SOLITO
Website: https://solito.one